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If your order has not shipped, you can try to request a cancellation or edit by contacting us, although we can not guarantee. Unfortunately, once an order is placed, we are generally unable to cancel or edit it. This is due to the fact that inventory

If your order has not shipped, you can try to request a cancellation or edit by&#xA0;<a href="https://trycloudy.com/pages/contact-us">contacting us</a>, although we can not guarantee.Unfortunately, once an order is placed, we are generally unable to cancel or edit it. This is due to the fact that inventory reservations are made instantly and cannot be reversed. Additionally, your order is often packed and shipped promptly after placement. This policy is clearly noted in our shipping info, shipping policy, and terms and conditions.If you wish to make any changes, we recommend considering a return once the package is received. We will gladly assist you with the return process upon package receipt.&#xA0;

Can I cancel or edit my order after it's placed?

Unfortunately, we are not able to change the name on your order once it has been placed. This is because inventory reservations are made instantly and cannot be reversed, and your order is typically packed and shipped quickly. This is a part of our s

Unfortunately, we are not able to change the name on your order once it has been placed. This is because inventory reservations are made instantly and cannot be reversed, and your order is typically packed and shipped quickly. This is a part of our shipping policy and terms and conditions.If the name change is essential, we suggest considering the option to return the package upon receipt. Please contact us once the package is received, and we will be glad to help you further.

What happens if I need to change the name on my order?

If your order is delayed or hasn't shipped yet, please contact our customer service with the following details: the order number, the email address used to place the order, and the full name and shipping address provided during the order. Our team wi

If your order is delayed or hasn&apos;t shipped yet, please contact our customer service with the following details: the order number, the email address used to place the order, and the full name and shipping address provided during the order. Our team will help expedite the processing of your order or provide further assistance.

What should I do if my order is delayed or hasn't shipped yet?

Once your order has shipped, you will receive an email confirmation with tracking information. You can also find your order tracking details on our website using your Order Number and Shipment Tracking Number & Link provided in the shipping confirmat

Once your order has shipped, you will receive an email confirmation with tracking information. You can also find your order tracking details on our website using your Order Number and Shipment Tracking Number &amp; Link provided in the shipping confirmation email.

How can I track my order?

To request a change in the shipping address, please provide us with the order number, the email address used to place the order, and the full name and shipping address you initially provided. This will help us quickly locate your order details and pr

To request a change in the shipping address, please provide us with the order number, the email address used to place the order, and the full name and shipping address you initially provided. This will help us quickly locate your order details and process your request. Note that while we can&apos;t guarantee that we&apos;ll be able to make these edits given your order may have already begun processing, we will make our best efforts to accommodate the changes.

Can I change the shipping address for my order?

If you need a refund for a canceled order, please contact us with the order number, the email address used for the purchase, and your full name and shipping address. We will locate your order in our system and assist you with the refund process.

If you need a refund for a canceled order, please contact us with the order number, the email address used for the purchase, and your full name and shipping address. We will locate your order in our system and assist you with the refund process.

How do I request a refund for a canceled order?

If you decide to cancel your order, the refund will generally be processed to the card or bank you originally used to make the purchase at checkout. Please allow some time, as the refund will be completed within the specified date range provided by o

If you decide to cancel your order, the refund will generally be processed to the card or bank you originally used to make the purchase at checkout. Please allow some time, as the refund will be completed within the specified date range provided by our support team. If you have further inquiries or need additional assistance, do ensure that your information is up-to-date with your financial institution, particularly if the card used is no longer in use.

How can I get a refund if I cancel my order?

If a product, such as a diffuser, does not work as expected, please send us a video demonstrating the issue. This will help us assist you better.

If a product, such as a diffuser, does not work as expected, please send us a video demonstrating the issue. This will help us assist you better.