If your order has not shipped, you can try to request a cancellation or edit by contacting us, although we can not guarantee. Unfortunately, once an order is placed, we are generally unable to cancel or edit it. This is due to the fact that inventory
Unfortunately, we are not able to change the name on your order once it has been placed. This is because inventory reservations are made instantly and cannot be reversed, and your order is typically packed and shipped quickly. This is a part of our s
If your order is delayed or hasn't shipped yet, please contact our customer service with the following details: the order number, the email address used to place the order, and the full name and shipping address provided during the order. Our team wi
Once your order has shipped, you will receive an email confirmation with tracking information. You can also find your order tracking details on our website using your Order Number and Shipment Tracking Number & Link provided in the shipping confirmat
To request a change in the shipping address, please provide us with the order number, the email address used to place the order, and the full name and shipping address you initially provided. This will help us quickly locate your order details and pr
If you need a refund for a canceled order, please contact us with the order number, the email address used for the purchase, and your full name and shipping address. We will locate your order in our system and assist you with the refund process.
If you decide to cancel your order, the refund will generally be processed to the card or bank you originally used to make the purchase at checkout. Please allow some time, as the refund will be completed within the specified date range provided by o
If a product, such as a diffuser, does not work as expected, please send us a video demonstrating the issue. This will help us assist you better.